Pure Gelato Enterprises Pty Ltd
30-32 Brighton Avenue
Croydon Park NSW 2133
Australia.
ABN 15 078 477 531

Pure Gelato sells gelato cake and other gelato products within the Sydney metro area.
All listed prices are in Australian AUD$ and are inclusive of GST
We deliver products with our own transport service. Shipping cost is a flat $17 for deliveries within our designated areas.

Customer Service Policy

Pure Gelato Enterprises Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy & Cancellation Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange, or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or it doesn’t do what it is supposed to do. Only the freshest and finest ingredients are used in our products. However, if you are not genuinely satisfied with the quality of the product return it with your proof of purchase to the Pure Gelato factory within 2 days for a replacement or store credit.

Custom orders and gelato cakes are made specifically for your requirements and thus cannot usually be sold if you cancel or change your order once it has been made. If you cancel or change your order with more than 7 days’ notice we will provide you with a store credit to the full value of your order.

If you cancel or change your order with less than 7 days but more than 72 hrs notice, a 50% cancellation fee will apply and we will provide you with a store credit for 50% value of your order.

If you cancel or change your order with less than 72hrs notice your order will be deemed abandoned and no refund or credit will be provided to you. Keep in mind that gelato cakes will keep perfectly for up to 30 days in the freezer.

Privacy Policy

Pure Gelato Enterprises Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Pure Gelato Enterprises Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pure Gelato Enterprises Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise, it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Loyalty Rewards

Pure Gelato Loyalty Program is operated by Pure Gelato Enterprises Pty Ltd. By joining the Program you agree to these Terms and Conditions.

If you are an existing customer of Pure Gelato you will automatically be registered on to the Loyalty Program. When you come to the store you can use your existing VIP card number, mobile number or email address to identify yourself the claim the loyalty points for your purchase.

You have the right to remove yourself from the Loyalty program by contacting us in writing at any time.

New customers will receive a unique URL at the bottom of their receipts which can be used to register. Once you register you will receive a welcome email.

Every time you make a purchase from our store you will earn loyalty points. For every $50 spent you will get $1 in loyalty points. From time to time Pure Gelato may vary this. It will be subject to promotion conditions.

Gift vouchers and discounted items and promotional items will not earn loyalty points, Pure Gelato may at its own discretion change loyalty point value on selected items.

We reserve the right to terminate your membership at any time if you do not comply with the program’s terms and conditions or if we believe that there has been any fraudulent activity.

We may discontinue the Loyalty Program at any time without liability for loyalty points. If we do so we will notify you via email or a page on the website.

Redeeming your loyalty points is easy. At the time of purchase, you can opt to purchase with cash or pay for your product with loyalty points. Part payments with loyalty points are also possible.

You can check your loyalty balance in-store. We also send out a monthly email showing your current loyalty point balance.

If you require more information please call our office on 02 9716 4488 or email us at sales@puregelato.com.au and we will be happy to answer any questions.

Google Adwords Remarketing

• We use Google Adwords Remarketing to display relevant advertising to our audience
• Google and third party advertisers may display Pure Gelato advertising to people who have been to the Pure Gelato site previously on ther sites
• Google and other third party vendors use cookies to serve ads to past visitor of the pure gelato site
• You can opt out of Google’s use of cookies by visiting Google’s Ads Settings and to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Security Policy

When purchasing from Pure Gelato Enterprises Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL
encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre here.

Other

You acknowledge that:

(a) On-line ordering is provided in good faith, but Pure Gelato does not guarantee its performance or availability;

(b) On-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades.

(c) there are inherent hazards in electronic distribution and as such Pure Gelato cannot warrant against delays or errors in transmitting data between

you and Pure Gelato including orders, and you agree that to the maximum extent permitted by law, Pure Gelato will not be liable for any losses which you suffer as a result of on-line ordering not being available or for delays or errors in transmitting orders.

Pure Gelato reserves the right to terminate your order if it learns that you have provided false or misleading information, interfered with other users or the administration of Pure Gelato services, or violated these terms & conditions.

Ultimate Gelato Experience Vouchers

• Ultimate Gelato Experience Voucher are valid for 12 months from the date of purchase.
• Ultimate Gelato Experience Voucher are not redeemable for cash and are not refundable.
• Lost or stolen vouchers are the responsibility of the owner.
• We reserve the right to refuse any Ultimate Gelato Experience Voucher should we feel necessary.

Gift Vouchers

• Gift vouchers are valid for 3 years from the date of purchase.
• Gift vouchers are not redeemable for cash and are not refundable.
• Any unused balance will be placed in the recipient’s gift voucher account and is not transferable. The original expiration date will apply to any unused balance.
• If your order exceeds of your gift voucher amount, you must pay for the remainder with either credit card or cash.
• Lost or stolen cards are the responsibility of the owner.
• We reserve the right to refuse a gift voucher should we feel necessary.